RETURN AND REFUND POLICY

At 123.45 Aviation, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below for details on how to initiate a return or request a refund.

1. Eligibility for Returns

We’ll happily accept your return as long as:

The item is unused, undamaged, and still in its original packaging.
You initiate the return within 15 days from the delivery date.
You provide proof of purchase (like your order confirmation or receipt).

Some items can’t be returned, including:

Personalized or custom-made products
Items marked as “final sale” or “non-returnable” at the time of purchase
Gift cards and promotional items

2. How to Return Your Item

Step 1: Start Your Return

Log in to your account on 123.45 Aviation and go to ‘My Orders.’ Select the item you’d like to return, then follow the instructions to start the return process.

Step 2: Get Approval

Once you submit your return request, we’ll send you an email confirming it’s been approved. The email will include simple steps on how to ship your item back to us.

Step 3: Pickup at Your Convenience

We’ll arrange for a pickup at a time that works best for you. No need to worry about shipping or dropping off the package, just have it ready in its original packaging when the pickup arrives.

3. Refunds

Once we receive the returned item, we’ll inspect it and let you know whether your refund is approved or rejected.

If Your Refund is Approved:

We’ll process it within [Days to be confirmed with client] and refund the amount to your original payment method.
If shipping was charged, we’ll also refund those fees (if applicable).

If Your Refund is Rejected:

If the item doesn’t meet our return requirements, we’ll send it back to you, and no refund will be issued.

4. Need an Exchange?

Exchanging items is simple and free! If you want to swap your purchase for a different size, color, or a replacement due to a defect, here’s what to do:

Log in to ‘My Orders’ and select the item you want to exchange.
Follow the easy steps to submit your request.
We’ll arrange for our delivery partner to pick up the item, and your replacement will be shipped out as soon as possible.

5. What If My Item Is Damaged or Defective?

We’re really sorry if your order arrives damaged or defective. To fix the issue, just follow these steps:

Log in to ‘My Orders’ and select the damaged item.
Let us know what happened and upload photos of the damage.
We’ll schedule a pickup, and we’ll either replace the item or issue a full refund at no extra charge.

6. International Returns and Exchanges

For international customers, our delivery partners will also coordinate free pickups for returns and exchanges. Any additional customs duties or taxes related to returns are covered by 123.45 Aviation.